Policy: Shipping & Returns
Date Updated: March 20, 2024
Domestic Shipping
Shipping from M2 Sci is calculated based on size and weight of each order. At checkout, simply add your delivery address and a shipping cost will be displayed. M2 Sci ships UPS ground, FOB origin, for all orders unless special requests are made. For orders that require LTL deliveries, M2 Sci LLC will use the best method available. Orders typically ship within 1 - 3 business days. However, some orders shipped direct from our manufacturer's may take longer depending on the manufacturer's policy or current lead time.
Due to size and dimensional weight of larger products, those items may require shipment via freight. Additional costs may be required to fulfill the order. An account manager will contact you if additional fees are necessary to cover the cost of freight.
You will be notified by email once your order has shipped. You may check the status of your order along with your tracking number from your account by logging in at www.m2sci.com
International Shipping
International shipping is only available to Canada. Rates can be calculated at checkout. Taxes, duties and fees are not calculated by M2 Sci. These fees are the responsibility of the Buyer.
Items Not Eligible for Free Ground Shipping
- Items over 80 lbs
- Items that ship via freight
- International orders
- Special items or items with shipping restrictions
- Some products shipped direct from manufacturer
Returns Policy
Any and all returns must be authorized by M2 Sci in advance. Returns can be requested within 30 days of the purchase date. All returns are subject to a 20% restocking fee. Canceled orders may also be subject to a cancellation fee. Customer is responsible for all return shipping fees associated with the product return where M2 Sci was not the cause of error. Some items are not eligible for return under our terms. M2 Sci is not responsible for returns not eligible for refund under our terms and our partner's terms.
For return authorization and information, please email orders@m2sci.com or call (616) 379-9080.
Items not eligible for return include:
- Any products that are not in resalable condition (includes items with damaged or missing packaging/labels)
- Controlled products, chemicals, reagents, diagnostics, sterile products, etc.
- Products that have been used and/or missing original packaging, manuals and accessories.
- Perishables
- Some products which are not stocked or handled by M2 Sci (manufacturer direct)
- Special order (made-to-order) products.
- Products not purchased from M2 Sci
- Expired products or products with an expiration date too short for resale.
- Discontinued products
- Any items returned without an authorized RMA number issued by M2 Sci
Delivery; Cancellation or Changes by Buyer
The Products will be shipped to the destination specified by Buyer, F.O.B. Seller’s shipping point. Seller will have the right, at its election, to make partial shipments of the Products and to invoice each shipment separately. Seller reserves the right to stop delivery of Products in transit and to withhold shipments in whole or in part if Buyer fails to make any payment to Seller when due or otherwise fails to perform its obligations hereunder. All shipping dates are approximate only, and Seller will not be liable for any loss or damage resulting from any delay in delivery or failure to deliver which is due to any cause beyond Seller’s reasonable control. In the event of a delay due to any cause beyond Seller’s reasonable control, Seller reserves the right to terminate the order or to reschedule the shipment within a reasonable period of time, and Buyer will not be entitled to refuse delivery or otherwise be relieved of any obligations as the result of such delay. Products as to which delivery is delayed due to any cause within Buyer’s control may be placed in storage by Seller at Buyer’s risk and expense and for Buyer’s account. Orders placed by Buyer with Seller may not be canceled after shipment except upon Seller’s written consent, and subject to Buyer’s acceptance of Seller’s cancellation and/or restocking charges that shall protect Seller against costs and expenses associated with such cancellation. Seller reserves the right to cancel any sale hereunder without liability to Buyer (except for refund of monies already paid) if the manufacture or sale of the subject Products is or becomes technically or economically impractical or if the manufacturer ceases to manufacture the Product for any other reason. No Product may be returned except under warranty and with the prior written approval of Seller as evidenced by a Return Materials Authorization (RMA).
Title and Risk of Loss
Notwithstanding the trade terms indicated above and subject to Seller's right to stop delivery of Products in transit, title to and risk of loss of the Products will pass to Buyer upon delivery of possession of the Products by Seller to the carrier; provided, however, that title to any software incorporated within or forming a part of the Products shall at all times remain with Seller or the licensor(s) thereof, as the case may be.